Technical support

We have assembled an experienced team of technical support scientists, engineers, and bioinformaticians to assist you with all of your support needs.

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Contact your service and support team

Monday–Friday
7:00 am–5:00 pm (PST)

Email
[email protected]

Phone
1.877.920.PACB (7222), option 1

Current PacBio customers
Submit an inquiry via our customer portal.
New customer? Request access.

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Support video

MAS-Seq for Single Cell Bioinformatics Walkthrough

In this tutorial, we demonstrate how to use PacBio’s SMRT Link software to analyze MAS-Seq single cell data to produce gene- and isoform-level count matrices that can be used with tertiary analysis tools such as Kana, Seurat, and CellTypist for cell clustering and cell labeling.

Research use only. Not for use in diagnostic procedures. © 2022 Pacific Biosciences of California, Inc. (“PacBio”). All rights reserved. PacBio assumes no responsibility for any errors or omissions in this video. Certain notices, terms, conditions and/or use restrictions may pertain to your use of PacBio products and/or third-party products. Refer to the applicable PacBio terms and conditions of sale and to the applicable license terms at pacb.com/license.

Support Video

TSO artifact removal demo | MAS-Seq for 10x Single Cell 3’ kit

The TSO (template switching oligo) cDNA artifact removal step is demonstrated here in this video. Learn more about the PacBio MAS-Seq method for single-cell isoform sequencing.

Research use only. Not for use in diagnostic procedures. © 2022 Pacific Biosciences of California, Inc. (“PacBio”). All rights reserved. PacBio assumes no responsibility for any errors or omissions in this video. Certain notices, terms, conditions and/or use restrictions may pertain to your use of PacBio products and/or third-party products. Refer to the applicable PacBio terms and conditions of sale and to the applicable license terms at pacb.com/license.

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