Technical support

We have assembled an experienced team of technical support scientists, engineers, and bioinformaticians to assist you with all of your support needs.

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Contact your service and support team

Monday–Friday
7:00 am–5:00 pm (PST)

Email
[email protected]

Phone
1.877.920.PACB (7222)

Current PacBio customers
Submit an inquiry via our customer portal.
New customer? Request access.

Support Video

TSO artifact removal demo | MAS-Seq for 10x Single Cell 3’ kit

Research use only. Not for use in diagnostic procedures. © 2022 Pacific Biosciences of California, Inc. (“PacBio”). All rights reserved. PacBio assumes no responsibility for any errors or omissions in this video. Certain notices, terms, conditions and/or use restrictions may pertain to your use of PacBio products and/or third-party products. Refer to the applicable PacBio terms and conditions of sale and to the applicable license terms at pacb.com/license.

Talk with an expert

If you have a question, need to check the status of an order, or are interested in purchasing an instrument, we're here to help.