Support

One of our top priorities is equipping our current and future customers with the tools they need to push the boundaries of scientific discovery. To support our customers, we provide an expansive collection of resources designed to aid your research efforts at every level.

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WORLD-CLASS SUPPORT FOR WORLD-CLASS SCIENTISTS

Technical support

Contact our technical support team through our customer portal.

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Training

PacBio offers a full library of training materials, including webinars, e-modules, user guides, and more.

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Documentation

Our extensive database of documentation provides a complete overview of SMRT technology and its use in research settings.

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Software downloads

Our collection of open-source software is designed to elevate your research efforts and enhance your sequencing capabilities.

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Talk with an expert

If you have a question, need to check the status of an order, or are interested in purchasing an instrument, we're here to help.