Support

One of our top priorities is equipping our current and future customers with the tools they need to push the boundaries of scientific discovery. To support our customers, we provide an expansive collection of resources designed to aid your research efforts at every level.

Tertiary hero overlay

WORLD-CLASS SUPPORT FOR WORLD-CLASS SCIENTISTS

Technical support

Contact our technical support team through our customer portal.

Learn more

Training

PacBio offers a full library of training materials, including webinars, e-modules, user guides, and more.

Learn more

Documentation

Our extensive database of documentation provides a complete overview of SMRT technology and its use in research settings.

Learn more

Software downloads

Our collection of open-source software is designed to elevate your research efforts and enhance your sequencing capabilities.

Learn more

Sprite decoration

We have assembled an experienced team of technical support scientists, engineers, and bioformaticians to assist you with all of your support needs.

Email:
[email protected]

Monday–Friday
7am–5pm (PST)

1.877.920.PACB (7222)

Customer login

Talk with an expert

If you have a question, need to check the status of an order, or are interested in purchasing an instrument, we're here to help.