Contact us

Get your questions answered whether you have a scientific question, need to check the status of an order, or are looking to purchase an instrument

Connect with a PacBio scientist

Tertiary hero overlay

We’re here to help

SUPPORT INQUIRIES

You can reach our support team
Monday–Friday, 7:00 am–5:00 pm PST
Technical support:
1.877.920.PACB (7222), option 2

SALES INQUIRIES

For purchasing assistance or to speak to a PacBio scientist about your project needs.
Orders:
1.877.920.PACB (7222), option 1

CORPORATE INQUIRIES

Looking for a distributor or core lab, or just have a generic PacBio question?

Locations

global office locations map - PacBio

Americas

Corporate headquarters
1305 O’Brien Drive
Menlo Park, CA 94025 USA

United States

California
6965 Lusk Boulevard
San Diego, CA 92121 USA

Maryland
701 E. Pratt Street
Baltimore, MD 21202 USA

Europe, Middle East + Africa

United Kingdom
Rolling Stock Yard
188 York Way
London, N7 9AS UK

Asia Pacific

China
Room 3256, 32F, No.222 East
Yan’an Rd, Huangpu Distric,
Shanghai, 200020, China

Japan
Ocean Gate, Mirato Mirai 8F
3-7-1 Minatomirai, Nishi-ku, Yokohama-shi
Kanagawa ‍220-0012, JP

South Korea
#10-117, WeWork Bldg, 507,
Teheran-ro, Gangnam-gu, Seoul,
Republic of Korea (06168)

Singapore
20 Science Park Road,
#01-22 Teletech Park,
Singapore 117674 SG

Talk with an expert

If you have a question, need to check the status of an order, or are interested in purchasing an instrument, we're here to help.