Vice President, Customer Experience
Chris Seipert joined PacBio in 2009 and serves as Vice President, Customer Experience. In his early years at PacBio, Mr. Seipert held management roles in Instrument Engineering and Manufacturing. He led the development of the instrument manufacturing team and supply chain to support the launch of PacBio’s first commercial sequencing system, the PacBio RS. With his skill for optimizing systems and processes, he expanded his responsibilities to include directing the Field Service and Support teams. Under his leadership, PacBio developed a best-in-class customer support organization. In recent years, Mr. Seipert led a companywide initiative that improved the reliability of the Sequel System. In early 2019, Mr. Seipert assumed responsibility for the Sales organization and led the successful commercial launch of the Sequel II System in the Americas and EMEA. He is passionate about the customer experience, as evidenced by the product reliability improvements and customer-centric commercial teams that he has championed during his time at PacBio.
Prior to joining PacBio, Mr. Seipert held engineering and management roles at KLA-Tencor who provide process control and yield management systems for the semiconductor industry. He holds a BS in Physics and a MS in Engineering from San Jose State University.